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INCIDENT
INVESTIGATIONS
CLEAR INSIGHTS FOR MEANINGFUL IMPROVEMENTS
INCIDENT INVESTIGATIONS
Our Incident Investigation service is designed to help businesses understand the root causes of workplace incidents, ensuring that critical learnings are applied to reduce risk, harm, and the likelihood of recurrence. We utilise a variety of investigation methodologies, including ICAM (Incident Cause Analysis Method) and other methodologies, depending on the type and severity of the incident. These methods allow us to analyse incidents comprehensively, uncovering both immediate and underlying causes, and enabling the development of effective corrective actions.
The objective of our incident investigations is clear: to not only identify the contributing factors but to also apply the learnings in a way that strengthens your safety systems, reduces risk exposure, and prevents future incidents.
Whether dealing with a minor safety concern or a critical incident, our goal is to drive business improvement by creating a culture of continuous learning and proactive safety management.
Throughout the investigation process, we focus on understanding the circumstances that led to the incident, identifying any gaps in your risk management practices, and providing actionable recommendations to improve health and safety controls. This approach helps businesses build stronger, more resilient systems that mitigate harm and reduce the likelihood of repeated occurrences.
By partnering with us for your incident investigations, you are not only addressing an immediate issue but also strengthening your overall workplace safety culture. We work with you to ensure that every incident is an opportunity for improvement, helping you to continuously evolve and enhance your risk management strategies.
Certified Professional with the
Australian Institute of Health & Safety
WHATS INVOLVED?
Our incident investigations follow a structured, methodical process to ensure no detail is overlooked. The investigation typically begins with the gathering of information, which includes interviewing witnesses, reviewing safety protocols, and analyzing physical evidence from the incident scene. We also examine relevant documentation such as incident reports, training records, and previous safety inspections to gain a comprehensive understanding of the context in which the incident occurred.
WHATS THE VALUE IN COMPLETING AN EXTERNAL INCIDENT INVESTIGATION?
The value of an incident investigation is not just in identifying what went wrong, but in using those insights to prevent future occurrences. By applying learning from incidents, we help you reduce operational risks, prevent harm to employees, and improve business operations. Additionally, this process demonstrates your commitment to due diligence and promotes a culture of safety within your business.
Internal incident investigations can often miss critical insights due to biases, limited methodologies, and a narrow focus. Engaging external experts ensures an unbiased, comprehensive analysis that identifies both immediate and systemic causes. With advanced investigative methods, legal expertise, and actionable recommendations, professional investigations uncover hidden risks and drive long-term improvements in safety culture, compliance, and risk management. Ultimately helping businesses reduce future incidents and enhance operational resilience.
While the process can be detailed and may require input from various stakeholders within your business, our goal is to make the process as seamless and stress-free as possible. We work closely with you at every step to ensure that the investigation is thorough, transparent, and focused on meaningful improvements.
COMPLETE TRAINING SOLUTIONS FOR YOUR FACILITY
TRAINING + SERVICES WHEREVER YOU NEED IT.
Delivering nationally accredited training for lifeguards across coastal, inland and pool environments. Delivering purposeful training with a client centric approach.
Providing specialist support in high-risk leisure and amusement industries. Public and private courses available.
Delivering nationally accredited training across various workplaces and applications. Ranging from basic life support to advanced first aid training. Our courses are designed for a wide range of individuals, including first aiders, emergency workers, lifeguards, and others in safety-critical roles.
Delivering nationally accredited food safety training specific to the hospitality sector. From grab-and-go cafes to full-service restaurants, our courses are designed for workers involved in preparing, handling, and transporting food. We also deliver other key health and safety courses relevant to food-related roles.
Delivering nationally accredited training across high risk construction, plant and facilities. Providing solutions to meet legislative requirements for works requiring permits such as confined spaces, gas testing, working at heights, manual handling, permit issuer and more.
Delivering nationally accredited training specific to fire safety, emergency preparation and management. Our courses are designed for those who hold a duty of care or involved in emergency planning in the workplace such as management teams, supervisors and others in safety critical roles.
DOING SAFETY AND RISK DIFFERENTLY - THRIVE BEYOND RISK
CONTACT US
For Australia-wide risk, safety training or other service information, please call our head office on (03) 7068 0098. For international or other enquiries, please email general@aquaticriskservices.com.au
Suite 501, 365 Little Collins Street
Melbourne, Victoria, 3000
(03) 7068 0098
Client/Member Advisory Service
(03) 7068 0098 (Select Option 3)
Certified Risk, Health and Safety Professionals
